AI Pie Backoffice
Reports
How chats split across your merchants.
Detected from visitor messages.
When people most often come into live chat (darker = more chats).
How many chats each merchant got each day in this period.
Chats handled, messages sent, chats closed, typical first-reply time and AI quality score for each CS staff in this period.
Settings
Recommended: simple, wide logo, ~400×80 px (max 600×120, transparent PNG). Avoid subtext — it won't be legible at the small header size.
Recommended: landscape, ~2.5:1 ratio (e.g. 900×320 px). Keep the important text centered — the widget crops the top/bottom to fit.
Use this to change your own login password. This works for any account — CS staff, merchant admin, or the platform super-admin.
Add this back office to your phone's home screen so you can open it quickly like a normal app. Works on iPhone and Android.
- iPhone/iPad: tap Share (square-arrow) in Safari → Add to Home Screen → Add.
- Android (Chrome): tap ⋮ → Install app (or Add to Home screen).
- The shortcut opens this back office full-screen like an app — no need to type the URL.
Integration
Copy and paste this code before the </body> tag on every page of your website to enable the live chat widget.
- WordPress → Appearance → Theme Editor →
footer.php, before</body>(or use a header/footer plugin) - Plain HTML → paste before
</body>in every HTML file - Shopify → Online Store → Themes → Edit code →
theme.liquid, before</body> - Other platforms → look for a "custom code / HTML" or "head/body scripts" section
Scan the pages where the widget has been used (and any configured site URLs) to detect which URLs currently have the widget embedded. "Sync" fetches each page and checks for the embed code.
AI Chatbot
When ON, new customers who start a chat receive an automatic AI response. Toggle OFF to handle every chat manually.
The AI greets and replies in this language when a chat starts. Once the customer's own language is detected, the AI switches to match them automatically.
How long the AI waits (as if "typing") before delivering its reply to the customer.
Toggle the greeting on/off and edit the welcome text for each merchant. With the AI on, the customer sees this greeting when the chat opens; with the AI off, they see the auto-reply message instead. Turn it off for a clean chat with no welcome bubble.
The AI chatbot responds to new customers automatically using your knowledge base (help articles, product pages, and past chat history). When it can't answer, the conversation is handed to your CS team instead.
The AI answers promo questions using this merchant's promo knowledge (learned from crawled pages below, or auto-synced for the 1stBet-owned brand). Each merchant only sees and answers from its own promos.
Paste the URL of ANY promo page (any site). The AI crawls it and learns all the promos on it. Optional "Brand / User" label keeps different clients separate.
Type a promo title and its details/T&C directly. Optional Brand / User label.
Feed your own AI knowledge about your brand — FAQ, how things work, policies, welcome info, common questions. The bot answers using this content, so it responds nicely and accurately about your site only. (Each merchant has its own separate bot learning — never shared.)
Fastkey / Shortcuts
These are your own personal quick replies — only you can see and use them. They are NOT shared with other staff. Press the number key (with the reply box empty) or click an entry in the chat popup to send it.
View every CS staff member's quick replies for this merchant. Select a staff member to see their saved quick replies (read-only — each staff edits their own).
Merchants
Each merchant gets its own integration ID + separate data. Give it a name and an admin login so the merchant admin can sign in to manage their own CS team and chats. Leave email/password blank to auto-generate them (a login ID + a strong password are shown after creating).
Staff Accounts
Create and manage the customer service accounts for this merchant. Staff can only see and reply to this merchant's chats.
Activity & Security Logs
Every hit on the login page is recorded. Watch for IPs with many failures.
These IPs are currently refused from logging in. They auto-unblock after 15 minutes, or you can unblock now.